Improve communication with IT, even if you don’t speak geek

How do you communicate with IT if you don’t speak geek?

Anyone who’s called technical support knows that communicating with computer technicians can be intimidating and frustrating. I got a taste of this on my first day as team lead of an outsourced IT department. After I took the staff to lunch to get acquainted, the conversation quickly steered to “Star Wars.”

Now I enjoy “Star Wars” as much as the next guy, but the conversation wasn’t a simple debate on the superior trilogy (original or prequel). The topic was on light-sabers, and specifically the origin of each light-saber’s color.

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